Roles and Responsibilities

1. Addressing complaints related to academic and non-academic issues of students, faculty, and staff.
2. Ensuring that complaints are resolved in a timely, fair, and transparent manner .
3. Investigating complaints thoroughly and impartially.
4. Providing support and counseling to complainants.
5. Taking appropriate action to resolve complaints, such as mediation, conciliation, or referral to other committees or authorities.
6. Maintaining records of complaints and their resolutions.
7. Coordinating with other committees and authorities to resolve complex or serious complaints.